Refund policy
30-day returns (United States & Canada)
You have 30 days after delivery to request a return for unused items in their original packaging. You’ll need your order number or proof of purchase.
How to start a return
Email support@kittyus.com with your order number and reason. We will send return instructions. Items sent back without contacting us first may not be accepted.
Who pays return shipping
- Change of mind / unused return: the customer pays return shipping.
- Defective, damaged, or missing parts: see below — we replace those parts free of charge; you usually do not need to return the whole kit.
Damaged, defective, or missing parts
Inspect your order on arrival. Email support@kittyus.com within 48 hours with your order number and photos. We will ship the missing or damaged parts free of charge — no need to return the entire product.
Refunds
Once we receive and inspect an approved return, refunds go to your original payment method. Banks or card issuers may take additional time to post the credit. If more than 15 business days have passed since approval, contact support@kittyus.com.
Exchanges
The fastest path is usually to return the unused item (per this policy), then place a new order for the replacement.
Questions? support@kittyus.com