Shipping policy
(Applies only to orders placed on kittyus.com)
Processing Orders
Orders are processed within 1-4 business days. Once processed you will receive a Shipping Confirmation email with tracking number. If you don't receive your Shipping Confirmation email please reach out to Customer Support so we may assist you.
* We do NOT ship to P.O. Boxes
Order Changes
To make changes to your order, please contact Customer Support and provide your order number. We will do our best to accommodate your changes if the item(s) haven't already begun processing.
Our shipping facilities are closed on weekends, so any orders placed after midnight on Thursday may not be processed until the following Monday.
U.S. and CA Shipping
After you've received your Shipping Confirmation email, orders typically take 3-7 business days to reach their final destination, but this is NOT guaranteed. Use the tracking number provided in the Shipping Confirmation email to check the the expected delivery date and the status of your order.
International Shipping - outside the United States
After you've received your Shipping Confirmation email, orders typically take 1-3 weeks to reach their final destination, but this is NOT guaranteed. Use the Passport tracking link provided in the Shipping Confirmation email to check the expected delivery date and the status of your order.
Shipping Costs by Region
U.S. Shipping inside the contiguous United States.
| Order total | Shipping price |
| $0.00–$25.99 | $5.00 USD |
| $26.00–$48.99 | $7.00 USD |
| $49.00 and up | Free |
U.S. Shipping outside the contiguous United States.
| Order total | Shipping price |
| $0.00–$8.99 | $12.00 USD |
| $9.00–$25.99 | $18.00 USD |
| $26.00–$48.99 | $20.00 USD |
| $49.00 and up | $60.00 USD |
CA Shipping
| Order total | Shipping price |
| $0.00–$11.99 | $8.00 CAD |
| $12.00–$31.99 | $10.00 CAD |
| $32.00 and up | $12.00 CAD |
International Shipping - Outside North America
All orders are handled by our international shipping partner, UPS, Fedex.
Shipping cost and duties and taxes are calculated during checkout using the total weight of the ordered products. This will be charged to your chosen payment method upon checkout.
Applies solely to orders placed on kittyus.com.
We do NOT ship to P.O. Boxes.